Support
A small team builds Relm, and a human reads every message. No ticket portal, no bot.
Email us
- Anything at all: [email protected]
- Privacy, data export or deletion: [email protected]
- Security vulnerability: [email protected] - see how we handle disclosure
How fast we reply
We aim to answer within one business day. Privacy requests get a response within 30 days, as our privacy policy commits to. We are a small team in Europe, so an overnight message may wait until morning.
What to include
It gets you a real answer faster:
- The email on your Relm account.
- What you asked the agent to do, and what happened instead.
- The
request_idfrom the error, if there was one - every Relm error carries one. - Whether you were in test mode or live mode.
Before you write, these may be faster
- Docs - quickstart, auth, objects, errors, pagination, webhooks, MCP setup.
- Error reference - every error code, what it means and how to recover.
- Changelog - if something changed behaviour recently, it is listed there.
- Status - if the API itself is unhealthy.
Account and billing
Plans, usage and cancellation are all self-serve in the dashboard. Cancel any time; your plan runs to the end of the period. To delete an account and everything in it, email [email protected].